blomus’ top priority is for you to have an amazing experience! Our desire is for you to love your blomus design and come back for more.
Returns of online purchases (Excluding GROW Collection Items)
We stand behind the quality of everything we sell. If your purchase doesn’t meet your expectations, you can send it back to us along with the form included with your shipment within 14 days. We will issue a refund of the original price (minus the shipping charges) via the same payment method originally used. Our mutual goal is to act with integrity and work together to make things right. Call 618-395-2400 if you have questions.
Returns of GROW Outdoor Furniture Items
We currently do not accept returns of outdoor furniture items from the GROW Collection after the packaging has been opened. If you have any questions about this policy please contact us by sending an email to Contact@blomus.us.
Answers to common questions
- Return shipping is at your expense unless blomus sent you the wrong item or the item is damaged.
- No return authorization number is needed but a completed return form is required.
- If you desire different items, place a new order online. Exchanges are not available through our returns department.
- Only items purchased from blomus.us are eligible for return. If you received a blomus item from one of our retail partners, please contact them for their policies.
- In order to receive a refund, items must returned in re-sellable condition (undamaged, unused and in original packaging). Customer is responsible for packing returned items in a way to insure that neither the item nor packaging is damaged in transit.
You can always contact us for any questions at Email: Contact@blomus.us